At SkypopDesigns, customer satisfaction is our top priority. Every order is handled with care and inspected before shipping. However, if you face any issue with your purchase, please review our return and refund terms below.
1. Eligibility for Returns
You may request a return within 7 days of receiving your order if:
The item is damaged, defective, or incorrect.
The product is unused, in its original packaging, and with all tags attached.
Please note:
Custom or personalized items are non-returnable and non-refundable, unless they arrive damaged or defective.
Proof of purchase (order number or receipt) is required for all return requests.
2. Return Process
To start a return, please contact us at support@skypopdesigns.com within 7 days of delivery. Include the following details:
Full name and order number
Photos showing the issue (if damaged or incorrect item)
Short explanation of the problem
Once approved, we’ll provide you with return instructions. Unauthorized returns without prior approval will not be accepted.
3. Refund Process
After receiving and inspecting the returned item, we’ll notify you of the refund status. If approved, your refund will be processed to your original payment method within 5–10 business days (depending on your bank or payment provider).
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, email us at support@skypopdesigns.com before sending it back.
5. Non-Returnable Items
The following items are not eligible for return or refund:
Custom-made or personalized artwork
Gift cards or digital downloads
Sale or clearance items
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days, first check with your bank or payment provider. If the issue persists, please contact us at support@skypopdesigns.com and we’ll assist you promptly.
7. Contact Us
For any return or refund-related inquiries, please reach out to:
