Shipping Policy

At SKYPOP DESIGNS, we aim to deliver your favorite wall art quickly, safely, and with complete transparency. Please review our Shipping Policy below to understand how we handle orders, delivery timelines, and shipping rates.

1. Order Processing Time

• All standard orders are processed within 2-5 business days after payment confirmation.
• Custom or personalized artwork may take 7-10 business days to prepare before shipping.
• Orders are not processed on weekends or public holidays.
• If there is a delay due to high demand or shipping partner issues, we will notify you promptly.

2. Shipping Zones and Rates

We ship to 33 countries worldwide. Shipping costs depend on your location:

Note: Shipping times vary by destination. USA orders typically arrive within 5-10 business days. International orders may take 10-21 business days depending on location.

3. Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with a tracking number and carrier details.
• You can track your order anytime through our website or the courier tracking portal.
• If you do not receive your tracking details within 7 days of ordering, please visit our Contact Us page for assistance.

4. Customs, Duties and Taxes (International Orders)

• International orders may be subject to import duties, taxes, or customs fees.
• These charges are not included in your order total and must be paid by the customer upon delivery.
• SKYPOP DESIGNS is not responsible for delays or fees caused by customs clearance in your country.

5. Incorrect Shipping Information

• Customers are responsible for providing the correct shipping address during checkout.
• If the address is entered incorrectly and the order is returned, reshipping costs will be charged.
• Please double-check your details before confirming your order.

6. Lost or Damaged Packages

We ensure all items are carefully packed and shipped securely. If your package arrives damaged or does not arrive within the expected timeframe:

• Report it through our Contact Us page within 7 days of delivery (or expected delivery date).
• Provide photos and your order number for faster assistance.
• We will investigate the issue and provide a suitable solution – replacement, refund, or store credit.

7. Split Shipments

• If your order includes multiple items, they may be shipped separately for faster delivery.
• You will receive separate tracking numbers if applicable.

8. Need Help?

If you have questions about your order, shipping status, or anything else, we are here to help.